TravelStaytion.com in partnership with Genovo Ganfo
These terms and conditions, apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our website or any of our applications through whatever platform (hereafter collectively referred to as the 'Website') and/or by completing a booking, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).
If you do not agree to these terms and conditions including our privacy statement and you are not willing to be bound by them, do not use our Website in any manner whatsoever.
The Website is owned, operated and provided by Travelstaytion Limited (17 Powis Mews, Notting Hill, London, W11 1JN, United Kingdom, reg number: 08017244) and it is provided for your personal, non-commercial use only, subject to the terms and conditions set out below.
Definitions and interpretation
For purposes of this Agreement, the following definitions apply:
•"we", "us", "our" and "Company" refers to Travelstaytion Ltd and its affiliate (distribution) partners
•"you", "your", "yours" and "user(s)" refers to the customer using the Website
•"Website" refers to the Web applications owned by Travelstaytion Ltd and used by you to book your stay.
•"Host(s)" means a person who has completed the registration for Users and presents via the Website available accommodation for rent to the Guests.
•"Guest (s)" means a person who has completed the registration for Users and requests a booking of an accommodation via the Website, or who stays at an accommodation and is not the Host for such accommodation
•"Travelstaytion services" and "Service(s)" refers to services rendered by Travelstaytion, through the use of its Website, to you
Scope of our Service
Through the Website we provide an online platform through which Hosts who have accommodation to rent can advertise their accommodation on line when available for reservation, and through which Guests to our Website can make such reservations. We are not a real estate agent, broker or insurer. We act solely as an intermediary between the Hosts and the Guests. From the point at which you make a booking through Travelstaytion Ltd you enter into a direct (legally binding) contractual relationship between the Host and the Guest. Travelstaytion is not a party to any agreement entered into between Hosts and Guests, and has no control over the conduct of users of the Website or any accommodations and disclaims all liability in this regard.
When rendering our services, the information that we disclose is based on the information provided to us by the users. As such, the users are fully responsible for informing us with their updated information. Although we will use reasonable skill and care in performing our Travelstaytion services we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our Website or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each User remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information displayed on our Website. Our Website does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level or rating of any accommodation made available. Travelstaytion's responsibilities are limited to: (i) facilitating the availability of the Website and its Service and (ii) serving as the limited agent of each Host for the purpose of accepting payments from Guests on behalf of the Host.
Our services are made available for personal and non-commercial use only. Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or services available on our Website for any commercial or competitive activity or purpose.
Registration and Use of Website
You can search for accommodation at Travelstaytion without registering but you can only book and enquire your accommodation if you have registered.
You can complete the registration form available on our Website here.
Only individuals who are legally entitled may register on Travelstaytion. If you reside in a jurisdiction which restricts the use of the Services because of age, or restricts the ability to enter into agreements such as this one due to age, you must abide by such age limits and you must not use the Website and Service. If you are not legally entitled and/or have had you account suspended or canceled, temporarily or permanently, you cannot register.
By registering on Travelstaytion, you agree:
1. to provide true, accurate, complete and updated information about yourself and the accommodation at the registration form, and update them whenever necessary. Travelstaytion is not obligated to monitor or control the accuracy of information provided by you. If any information provided by you is not in accordance with these provisions or if Travelstaytion has reasonable grounds to suspect that such information do not agree, Travelstaytion has the right to refuse your registration, and suspend or terminate immediately, regardless of notice, the registration of your account and refuse any and every use, present or future, of the Travelstaytion services that require registration. In this case, you shall not be entitled to any indemnity or compensation for the refusal, suspension or cancellation of your registration.
2. that you will not use Travelstaytion: for any unlawful purpose; in any way that interrupts, damages, impairs or renders Travelstaytion less efficient; to transfer files that contain viruses, trojans or other harmful programs; to access or attempt to access the accounts of other users or to penetrate or attempt to penetrate any security measures; to disseminate any content which is defamatory, obscene, or may have the effect of being harassing, threatening or abusive to an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age or disability or otherwise; to advertise or promote third party or your own products or services;
3. to refrain from doing anything which we reasonably believe to be disreputable or capable of damaging our reputation
4. acknowledge that we have limited control over the nature and content of information and chat transmitted or received by you or other users of Travelstaytion. Although we reserve the right to do so, we do not monitor such content in the usual course of business and will not be liable for any such content. If you have a complaint about another user please contact us via website;
5. to comply with all applicable laws from your home nation, the country, state and city in which you are present while using the Website or Travelstaytion service;
6. to treat the accommodation introduced to you through Travelstaytion with respect and not to cause damage to the Host property;
7. to compensate and defend us fully against any claims or legal proceedings brought against us by any other person as a result of your breach of this agreement.
8. that the nickname or email (e.g firstname.lastname@example.org) that you use to register on the Website shall not resemble to Travelstaytion's company name. Also nicknames deemed offensive may be deleted, as well as containing a URL or email address.
9. that you shall not use Travelstaytion service or Website to cause nuisance, annoyance or inconvenience
10. that by accessing and using the Travelstaytion services via mobile devices, or by using certain mobile features, you may incur fees from the provider or carrier of the mobile services that you use ("Carrier") and you are solely responsible for the payment of such fees.
11.you will only use this Website to offer or secure legitimate accommodations for you or for another person for whom you are legally authorized to act
12.you may not have more than one (1) active Travelstaytion account.
13. you may not use our Website and Services to transmit, distribute, post or submit any information concerning any other person or entity, including without limitation, photographs of others without their permission, personal contact information or credit, debit, calling card or account numbers
14. you may not use our Website or Services in connection with the distribution of unsolicited commercial email ("spam") or advertisements unrelated to lodging in a private residence;
15. you may not "stalk" or harass any other user of our Website or Services or collect or store any personally identifiable information about any other user other than for purposes of transacting as an Travelstaytion Guest or Host;
16. you may not offer, as a Host, any accommodations that you do not yourself own or have permission to rent as a residential or other property (without limiting the foregoing, you will not list accommodations as a Host if you are serving in the capacity of a rental agent or listing agent for a third party);
17. you may not offer, as a Host, any accommodation that may not be rented or subleased pursuant to the terms and conditions of an agreement with a third party, including, but not limited to, a property rental agreement;
18. you may not contact a Host for any purpose other than asking a question related to a booking, such Host's accommodations;
19. you may not contact a Guest for any purpose other than asking a question related to a booking or such Guest's use of the Website and Services;
20. you may not try to contact any User through our Website in order to complete a booking bypassing the obligation to pay any Service Fees to us, such as exchanging personal contact details, like emails, urls, phone numbers with any User prior to your booking
21. you may not when acting as a Guest or otherwise, recruit or otherwise solicit any Host or other Member to join third party services or websites that are competitive to Travelstaytion, without Travelstaytion's prior written approval;
22. you may not impersonate any person or entity, or falsify or otherwise misrepresent yourself or your affiliation with any person or entity;
23. you may not use automated scripts to collect information or otherwise interact with the Website or Services;
24. you may not as a Host, submit any accommodation with a false or misleading price information, or submit any accommodation with a price that you do not intend to honor;
25. that once a Guest requests a booking of your accommodation, the price for such booking may not be altered
You are solely responsible for maintaining the confidentiality of your password chosen by you at your registration at Travelstaytion. Travelstaytion is not responsible for any harm resulting from disclosure of your password from yourself to third parties or use of your password by a third party to access your account. In the event of any unauthorized use of your account, you must immediately notify Travelstaytion at [email@example.com].
The User may change at any time its registration information according to our Privacy Statement.
Travelstaytion recommends that Users obtain appropriate insurance for their accommodations.
As a Host, you may add accommodations upon your registration at the Website. When adding an accommodation, you will be asked a variety of questions about it, including, but not limited to, the location, capacity, size, features, of the accommodation and pricing and related rules. All accommodations must have valid physical addresses, in order to add an accommodation to the Website. Accommodations will be made publicly available via the Website. Guests will be able to book your accommodation via the Website based upon the information provided by the Host.
Please note that Travelstaytion assumes no responsibility for a User's compliance with any applicable laws, rules and regulations.
Travelstaytion serves as the limited authorized agent of the Host for the purpose of accepting payments from Guests on behalf of the Host and is responsible for transmitting such payments to the Host.
You acknowledge and agree that, as a Host, you are responsible for your own acts and omissions and are also responsible for the acts and omissions of any individuals who reside at or are otherwise present at the accommodation at your request or invitation, excluding the Guest (and the individuals the Guest invites to the accommodation, if applicable.)
Guests can offer to make a booking through the Website by following the processes for making an availability request set out on the Website and below.
Once your availability request has been made, the concerned Host will be notified and may accept or reject the availability request. Hosts are required to either confirm or reject your availability request at any time. If the availability request is subsequently accepted by the Host through our Website, you will receive an automated email confirming the Host's booking availability.
If you are still interested for that booking, you should click on the book now button, and the concerned Host will be notified and may accept or reject the booking request. Hosts are required to either confirm or reject your availability request within 24 hours of that request, after which the booking request shall automatically expire. If the booking request is subsequently accepted by the Host through our Website, you will receive an automated email confirming the Host's booking confirmation, and the Host's relevant contact details, and your relevant contact details will also be forwarded to the Host. The payment process described below will also apply upon receipt of a booking confirmation.
If at any time prior to clicking on the appropriate confirmation button you (the Guest) decide that you do not wish to proceed with your booking, you should close the application window.
Once such contact details have been provided, all communication for example, concerning details and information about the booking including, without limitation, arrival times and handling of keys, should be direct between you and the Host through our Website as facilitated by our Service where required/applicable.
You will be able to access details of your booking confirmation through your account and email.
Upon receipt of the booking confirmation mail, Guests enter into a direct contract with the concerned Host. Hosts are not obliged to make any property available until a booking confirmation has been sent via the Website to Users and a Guest is not guaranteed a booking with a Host until payment has been made by the Guest subject to this Agreement. However, upon issuing a booking confirmation, Hosts shall be solely responsible for providing the accommodation referred to in the booking confirmation.
If a Guest clicks the Book now button, they will be responsible and liable to pay the relevant Host in full the rental rate due for such booking subject, in each case, to this Agreement and any other terms and conditions specific to the booking as agreed between a Guest and their Host. In order to secure collection of such payment, Guests will be asked during the booking process to provide payment card information and billing address. If your booking request is accepted by the Host for the dates set out in your request and you click the book now button, the payment process described below will apply. If a booking request is refused, expires, or is cancelled, you should contact us at firstname.lastname@example.org in order to release any pre-authorisation of your payment card.
As a Guest, if you cancel your booking, the provisions and refund levels referred to below will apply. Please note that no refunds will be provided after the last deadline set out in the cancellation policy selected by the concerned Host. Furthermore, our Fees (as defined below) are non-refundable.
Any money collected and received by Travelstaytion from Guests for bookings made on the Website shall be held by Travelstaytion subject to a conditional obligation to transfer or account for such money to Hosts less our Fees.
If you are a Host and a booking is requested for your Accommodation via the Website, you will be required to either confirm or reject the booking within 24 hours of when the booking is requested (as determined by Travelstaytion in its sole discretion) or the booking request will be automatically cancelled.
When the rental transaction is concluded with a Host via Travelstaytion, you, as a Guest, accept and agree that you shall be required to pay an amount equal to the fees displayed in the Host's accommodation on our Website and confirmed in each booking confirmation as agreed with a Host. The fees displayed in a Host's accommodation on our Website include (a) the rental rate and any additional charges as solely determined and set by the Host (and not Us) in respect of the rental transaction, plus any applicable taxes and VAT, ("Host Fee"); and (b) a service fee, chargeable and disclosed to Hosts by Travelstaytion based upon a percentage (typically 15%) of the Host Fee, in consideration of supplying our Service to Hosts to the extent that such supplies enable such Hosts to connect and conclude transactions with Guests and which shall be added by way of a mark up on top of the Host Fee; (Travelstaytion's "Fees"). Our Fees are non-refundable and exclusive of any applicable Taxes and VAT which may be charged in addition thereon, and shall be added to the Host Fee to calculate the total amount payable by the Guest for the stay.
Travelstaytion shall collect a payment from you equal to the Host Fee and our Fees through the Website immediately when the Host accepts your booking and a booking confirmation is sent to you by the Host. Hosts set the currency in which they require payment.
As referred to in the present Agreement, Travelstaytion shall initiate the payment, less our Fees, to the bank account of the Host in the currency set by the Host within two UK business days (meaning days that banks are open in UK) of the planned date of the Guest's check-in at the rental property, subject to any other arrangement as may be agreed between a Host and Travelstaytion.
As a Guest, you hereby authorise and agree that Travelstaytion shall debit (whether directly or indirectly via a third party payment processor, subject to that third party's terms and conditions) your payment card of the amount of the Host Fee plus our Fees upon confirmation of your booking by the Host. You also agree to pay any other charges agreed with the Host before the booking confirmation that weren't included in the payment when you arrive at the property or as otherwise agreed with the Host. You will receive a further notification email for receipt of the payment.
The payment shall be taken by a debit of the Host Fee plus our Fees from one of the acceptable payment methods listed on the Website and such payment shall be taken in the currency set by the Host. Payments by cash or cheque are not accepted, and accordingly Travelstaytion cannot be held liable for any loss of cash or cheques. As a Guest, you agree to pay all fees and charges contained in the Host's booking confirmation as accessed through your account, irrespective of whether the Service was accessed by you or by a third party using your Account.
Appointment of Travelstaytion as Payment Agent for Host
Each Host hereby appoints Travelstaytion as the Host's limited agent solely for the purpose of collecting payments made by Guests on behalf of the Host. Each Host agrees that payment made by a Guest to Travelstaytion shall be considered the same as a payment made directly to the Host and the Host will make the accommodation available to Guest in the agreed upon manner as if the Host has received the accommodation Fees. Each Host agrees that, Travelstaytion may, in accordance with the cancellation policy selected by the Host and reflected in the relevant accommodation, (a) permit the Guest to cancel the booking and (b) refund to the Guest that portion of the Accommodation Fees specified in the applicable cancellation policy. In accepting appointment as the limited authorized agent of the Host, Travelstaytion assumes no liability for any acts or omissions of the Host.
Except as specifically permitted herein, without the prior written consent of Travelstaytion you agree not to: (i) use, modify, incorporate into or with other Website, or create a derivative work of any part of the Website; and (ii) sell, license (or sub-license), lease, assign, transfer, pledge, or share your rights under this agreement with or to anyone else; (iii) copy, distribute or reproduce the Website for the benefit of third parties; (iv) disclose the results of any benchmarking of the Website, or use such results for your own competing Website development activities; and/or (v) modify, disassemble, decompile, reverse engineer, revise or enhance the Website or attempt to discover the software's source code.
Ranking and Users reviews
The User agrees that users may evaluate the accommodation itself and also the Guests. When doing so, Users shall be obliged to be objective in their evaluation.
The completed Users review may be (a) uploaded onto the relevant User information page on our Website for the sole purpose of informing (future) Users of your opinion of the service (level) and quality of the accommodation and User, and (b) (wholly or partly) used and placed by Travelstaytion at its sole discretion (e.g. for marketing, promotion or improvement of our service) on our Website or such social media platforms, newsletters, special promotions, apps or other channels owned, hosted, used or controlled by Travelstaytion. We reserve the right to adjust, refuse or remove reviews at our sole discretion. The User review form should be regarded as a survey and does not include any (further commercial) offers, invitations or incentives whatsoever.
By entering into this agreement and using the Website or Travelstaytion service, to the extent permitted by law, you agree that you shall defend, indemnify and hold the company, its licensors and each such party's parent organizations, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, shareholders, officers, directors, employees, representatives, members, attorneys, licensees, agents, or others involved in creating, sponsoring, promoting, or otherwise making available the Website and its contents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys' fees and costs) arising out of or in connection with: (i) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including personal data, comments, and ratings) of the Users as made available on our Website, (iii) the services rendered by the Host, (iv) any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you (including attorneys' fees and costs), pursuant to, arising out of or in connection with the use, inability to use or delay or virus of our Website and/or the server that the Website is hosted, or (v) for any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the User (its employees, directors, officers, agents, representatives or affiliated companies)(including attorneys' fees and costs), including any (partial) cancellation, double-booking, strike, force majeure or any other event beyond our control (vi) any information on this Website sometimes linked to external sites over which our services have no control and for which we assume no responsibility (vii) any User violation or breach of any term of this agreement or any applicable law or regulation, whether or not referenced herein.
Limitation of Liability
The Company may introduce you to Users for the purposes of providing accommodation. We will not assess the suitability, legality or ability of any User and you expressly waive and release the Company from any and all liability, claims or damages arising from or in any way related to the User. You acknowledge and agree that, to the maximum extent permitted by law, the entire risk arising out of your access to and use of the Website and Travelstaytion Services and collective content, your addition or booking of any accommodations via the Website and Services and any contact you have with other users of Travelstaytion whether in person or online remains with you.The company will not be a party to disputes, negotiations of disputes between you and such User. Responsibility for the decisions you make regarding services offered via the Website or a Host or a Guest (with all its implications) rests solely with you. We will not assess the suitability, legality or ability of any such Users and you expressly waive and release the company from any and all liability, claims, causes of action, or damages arising from your use of the Website or Travelstaytion service, or in any way related to the third parties introduced to you by the Website or Travelstaytion service. By accepting the provision of the Travelstaytion services, you acknowledge that Travelstaytion has no involvement in the contractual relationship between the Guest and the Host.
Travelstaytion may notify, suspend or terminate, temporarily or permanently, the account of a User at any time and take appropriate legal action if: (i) the User violates any of the representations, warranties and obligations contained in these Terms Use or any policies and rules adjacent to it, (ii) the User fraudulent practice or fraudulent acts, or (iii) Travelstaytion understands, in its sole discretion, that the activities and attitudes of the User have caused or may cause some damage to third parties or Travelstaytion. The User shall not be entitled to any damages or compensation for the cancellation or suspension of your account on the Website.
Travelstaytion may in its sole discretion, for any reason or no reason and at any time alter and/or discontinue providing its services, with or without notice. Travelstaytion shall not be liable for any damage or loss caused by such an alteration/ termination of the Travelstaytion service.
You are under no obligation to use the Travelstaytion service and may simply choose to stop using it at any time.
Any and all content, including but not limited trademarks, logos, symbols, domain names, trademarks, designs, industrial designs, images, photographs, backgrounds, icons, navigation tools, texts, among others, of the present software or related to products and goods displayed on the Website are protected by copyright and intellectual property and are owned by Travelstaytion or third parties authorized by Travelstaytion to develop activities on the Website. User agrees to respect the intellectual property rights of Travelstaytion and others and is aware that intellectual property in this Website can never be used in any manner and in any media without our prior written permission of their owners.
Travelstaytion is not liable for damages suffered by a User who has copied, transferred, distributed or otherwise protected content used in this Website, violating rights of third parties.
The Company hereby grants you a non-exclusive, non-transferable, right to use the software and Travelstaytion service, solely for your own personal, non-commercial purposes, subject to the terms and conditions of this agreement. All rights not expressly granted to you are reserved by the Company and its licensees.
If you stay with or host anyone who you feel is acting or has acted inappropriately, including but not limited to, anyone who (i) engages in offensive, violent or sexually inappropriate behavior, (ii) you suspect of stealing from you, or (iii) engages in any other disturbing conduct, you should immediately report such person to the appropriate authorities and then to Travelstaytion by contacting us with your police station and report number at email@example.com provided that your report will not obligate us to take any action beyond that required by law (if any) or cause us to incur any liability to you.
We welcome and encourage you to provide feedback, comments and suggestions for improvements to the Website and Services. You may submit Feedback by emailing us at firstname.lastname@example.org or through the "Contact" (https://www.travelstaytion.com/contact) section of the Website. At Travelstaytion's request and expense, you will execute documents and take such further acts as Travelstaytion may reasonably request to assist Travelstaytion to acquire, perfect, and maintain its intellectual property rights and other legal protections for the Feedback
Maintenance and Support
Travelstaytion has no obligation to provide support, maintenance, upgrades, modifications, or new releases under this agreement. However, Travelstaytion may from time to time issue upgraded versions of the Website, and may automatically electronically upgrade the version of the Website that you are using. You consent to such automatic upgrading, and agree that the terms of this agreement will apply to all such upgrades.
This agreement may not be assigned by you without the prior written approval of the Company but may be assigned without your consent by the Company to (i) a parent or subsidiary, (ii) an acquirer of assets, or (iii) a successor by merger. Any purported assignment in violation of this section shall be void.
These terms and conditions constitute the entire understanding between User and Travelstaytion with respect to its object, replacing any and all instruments, agreements, letters and / or contracts, oral or written agreements between the parties with respect to the subject matter described herein prior to the date of your registration as a User.
Nothing in the terms and conditions will constitute a partnership, agency relationship, franchise relationship or contract of employment between the parties.
If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.
The failure by Travelstaytion on demand at any time, to perform any provision of this agreement will not affect in any way the right of Travelstaytion to enforce such provision thereafter.
The original English version of these terms and conditions may have been translated into other languages. The translated version is a courtesy and office translation only and you cannot derive any rights from the translated version. In the event of a dispute about the contents or interpretation of these terms and conditions or inconsistency or discrepancy between the English version and any other language version of these terms and conditions, the English language version to the extent permitted by law shall apply, prevail and be conclusive. The English version is available on our website (by selecting the English language) or shall be sent to you upon your written request.
Date of Last Revision: 20 July , 2014
This privacy statement applies to all of our Travelstaytion services or Website.
The same definitions apply to the privacy statement as in the Terms and Conditions.
The information we request when making your registration at Travelstaytion Website, is requested in order to offer you our professional service.
We will only disclose your personal information to third parties for the purposes of completing your booking through us, in order to provide you with the information or services you have requested, or with your explicit consent. We reserve the right to disclose your personal information to certain permitted third parties including members of our own group, trusted partners and our own professional advisers.
We would again like to stress that, in accordance with European personal data protection laws, strict security procedures are observed to prevent personal data misuse and unauthorised access.
What personal information we collect In general, the personal information we gather enables us to process your bookings and to provide the Travelstaytion services to you. We collect personal information that you submit to us voluntarily when you register with us or when you use the Travelstaytion Services.
When you register in Travelstaytion to use the Website you will be asked to complete online forms providing for: your first name, last name, username, e-mail address and a password. This information is required in order to use Travelstaytion and enjoy our Travelstaytion services. The information will not be re-used for an incompatible purpose to our scope of our service as described at the Terms and Conditions.
You are responsible for maintaining the confidentiality of your password and account, and are fully responsible for all activities that occur under your account.
You may allow other members of your household to use the Website under your name or account, provided that you hereby agree to pay all charges that they incur and to be responsible for all other aspects of their usage. You agree to supervise all usage by minors of this Website under your name or account.
If you wish to apply for a job on our site we will collect personal information such as your name, email address, phone number and additional information such as resume, gender, and your ethnicity. We use the information collected within this area of the site to determine your qualifications for the position in which you have applied and to contact you to set up an interview.
What we do with the information we gather
Our primary goal in collecting information is to provide you with an enhanced experience when using the Travelstaytion service. We use this information to closely monitor which features of the Travelstaytion service are used most, to allow you to view your booking history, view any promotions we may currently be running, rate accommodations and Guests, and to determine which features we need to focus on improving, including usage patterns and geographic locations to determine where we should offer or focus services, features and/or resources, for troubleshooting and in some cases marketing purposes.
The Company uses your Internet Protocol (IP) address to help diagnose problems with our computer server, and to administer the Website. Your IP address is used to help identify you, and to gather broad demographic data. Your IP address contains no personal information about you.
We may also use your personal information to create anonymous information records by excluding information that makes the information personally identifiable to you.
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.
Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
On the other hand, you can always opt out of receiving certain communications from Travelstaytion such as our newsletter by clicking the "Unsubscribe" link at the bottom of each email or emailing us at email@example.com. Please note that even if you unsubscribe or opt-out, we may still send you booking related communications (e.g., mail related to your booking).
Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.
When you make a reservation for any type of accommodation , you will be asked to complete online forms providing for: your name, (home or office) address, (business or private) email address, (mobile, home or office) telephone number, credit card details (i.e. credit card type and number, CVC code, expiration date, credit card holder name) and to the extent available, reservation preferences and smoking preference. This information is required to process, book and complete your reservation (including the sending of a confirmation email of the booking to you). The information will not be re-used for an incompatible purpose to our scope of our service as described at the Terms and Conditions.
We use Paypal as a third-party payment system. We do not retain any payment card information. Any and all payments or fees charged by third-party service providers such as Paypal shall be borne by the Users themselves unless otherwise stated.
When you make your online reservation, you automatically, accept the conditions and merchant's policy, you have chosen.
How we share personal information with Hosts
At the end of your stay, if you evaluate the User that has rendered his services to you, you hereby agree and accept that these information, including any comments, will be also sent to that User.
How we share Personal Information with other parties
In addition to the ways we share Personal Information with Hosts, we may share your Personal Information with other third parties in the following manners:
1.Service providers under contract who help with parts of our business operations (e.g., marketing, technology services), though we require that these service providers only use your information in connection with the services they perform for us and not for their own benefit;
2.To a parent company, any subsidiaries, joint ventures, or other companies under a common control (collectively, "Affiliates"), in which case we will require our Affiliates to honor this Privacy statement;
3.To a company that merges with us, acquires us, or purchases our assets, in which case such company may continue to process your Personal Information as set forth in this Privacy statement;
4.Law enforcement, government officials, or other third parties when
i.we are compelled to do so by a court order or similar legal procedure
ii.we need to do so to comply with law
iii.we believe in good faith that we need these information to protect or defend the rights or property of Company or users of the Website or other services.
5.Other third parties with your consent or directed to do so
Except as set forth above, we do not sell, share, rent or trade your personal information or geo-location information other than as disclosed within this privacy statement. The Company may share aggregated information that includes non-identifying information and log data with third parties for industry analysis and demographic profiling.
Cookies and other anonymous information
When you use our Website, we collect anonymous Information such as your IP address and standard web log information, such as your browser type and the pages you accessed on our website, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser. We may track the pages that directed you to our Website, though we do not associate that information with your personal information.
Control over your data
If your personal information changes, or if you no longer desire our service, you may correct, delete inaccuracies, or amend it by making the change on our member information page or by emailing us at firstname.lastname@example.org. We will respond to your access request as soon as possible.
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at email@example.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
How do we treat the e-mails you send us?
Our "Contact" button, activates your e-mail Website and invites you to send your comments to a specific functional mailbox.
When you send such a message, your personal data is collected only to the extent necessary to reply. If the management team of the mailbox is unable to answer your question, it will forward your e-mail to another service. You will be informed, via e-mail, about which service your question has been forwarded to.
If you have any questions about the processing of your e-mail and related personal data, do not hesitate to include them in your message.
The personally identifiable information we collect is securely stored within our database, and we use standard, industry-wide, commercially reasonable security practices such as encryption and firewalls for protecting your information. However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply won't be intercepted while being transmitted to us over the Internet, and any information you transmit to the Company you do at your own risk. We recommend that you not disclose your password to anyone.
Social Media (Features) and Widgets
Our Website includes social media features, such as the Facebook Like button and widgets, such as the Share this button or interactive mini-programs that run on our site. You can also register to join Travelstaytion by logging into your account with certain third party social networking sites (including, but not limited to, Facebook). We will create your Travelstaytion account and your Travelstaytion account profile page for your use of the Website based upon the personal information you provide to us or that we obtain via a social networking site that you have granted us access to.These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Website. Your interactions with these features are governed by the privacy statement of the company providing it.
Our Website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at firstname.lastname@example.org. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Changes in this privacy statement
We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. The present privacy statement is part of the terms and conditions agreement and is construed according to the relevant terms of the latter.
Date of Last Revision: 20 July , 2014
If you wish to review, adjust or cancel your reservation, please revert to the confirmation email and follow the instructions therein. Please note that you may be charged for your cancellation in accordance with the Host's cancellation and no-show policy. We recommend that you read the cancellation and no-show policy of the Host carefully prior to making your reservation.
With the cancellation policy the guest and the host is coming aware of the amount of money that will be refunded to both parties in case of the cancellation. The refunded amount of money is determined from the time that the guests cancels the booking and from the selected cancellation policy from the host. The refundable amount of money includes additional guests charges and cleaning fees, but always excludes the Travelstaytion fees.
The guest will be refunded the full amount of the booking if he cancels the booking 2 weeks prior to his arrival day(check-in).
The guest will be refunded the 50% of the booking amount, if he cancels the booking 1 week prior to his arrival(check-in).
All cancellations must take place by 12midday according to the Central European Time (CET), on the appropriate day.
The guest will be refunded the full amount of the booking if he cancels the booking 1 month prior to his arrival day(check-in).
The guest will be refunded the 50% of the booking amount, if he cancels the booking 2 weeks prior to his arrival(check-in).
All cancellations must take place by 12midday according to the Central European Time (CET), on the appropriate day.
The guest will be refunded the full amount of the booking if he cancels the booking 2 months prior to his arrival day(check-in).
The guest will be refunded the 50% of the booking amount, if he cancels the booking 1 month prior to his arrival(check-in).
All cancellations must take place by 12midday according to the Central European Time (CET), on the appropriate day.
How can I cancel my booking?
All cancellation must be controlled and processed from Travelstaytion. You must always contact us in these cases. In order to cancel your booking you just have to send us an e-mail to email@example.com or call us at +44(0)20 3624 0359 and provide us with your booking details.
Your cancellation is official once both parties(guests/hosts) will receive a confirmation from Travelstaytion.
Can the Guest cancel after the check in?
A guest can cancel after the check in if he has serious complaints about his booking within 24 hours. Travelstaytion support team will cancel the booking and will entitle the guest with a full refund, according to its judgement. Please take under consideration, that complaints after 24 hours will not entitle the guest with a full refund. In case the Guest does not like the property although it is properly described by the Host then the Guest will not be entitled of any refund.
Cancellations by Travelstaytion
We reserve the right to cancel any booking at any time for security or fraud-protection purposes. In such cases the cancellation policies will not apply, hosts will receive no payment for the cancelled booking and where payment has been taken, the guest will receive a full refund on the card used for the booking.
Cancellations by the Host
In case that the host will cancel the booking, Travelstaytion is able to charge 15% cancellation fees and decrease the rating of his listing in the search results. The guest will receive a full refund of his booking, including the Travelstaytion fees. However, the Travelstaytion will help to find alternative accommodation for the guest and provide the appropriate assistance. In the event no such alternative accommodation is or can be located and/or you do not accept the suitable alternative listed property offered by the Host or by a new Host, your payment will be refunded to you but no further payments or refunds will be made.
The Host may set additional charges in the form of a deposit or otherwise (for example late checkout fees) that are due from Guests which are not included or factored in the Host Fee and which may be agreed by the Host by separate arrangement or as expressly stated in the booking summary page and charged directly by a Host. Payment of such charges (for example upon arrival or check-out) must be made by you directly to the Host in accordance with the terms you agreed with the Host. As noted in this Agreement, Travelstaytion shall not be responsible for administering or accepting a Host's requests or claims related to such additional charges or payments and disclaims any liability in this respect.
Date of Last Revision: 20 July , 2014