Frequently asked questions

On the top right of each page there is an option referring to the currency. This indicates the currency that you are currently viewing. To see other currency options, click there and choose from the list.

 

You can find your property by entering your desired destination into the internal search engine located on the centre of the page.

On the top right of every page it says 'ADD YOUR SPACE', click there.Now you need to fill in all the necessary details for your property. Go on with the following steps and very soon you will be ready.

You can login to our website by clicking the ‘Sign in’ button located on the top right of our page. There are two options when logging in; you can either log in directly with us by signing up, or you can log in with Facebook.

You can sign up to our website by clicking the ‘Sign up’ option located on the top right of the page. There are two options available when signing up; you can either sign up using Facebook or register directly with us by using your email address.

Our site is completely safe to use. At Travelstaytion we have a dedicated team that works hard to ensure your private information is kept safe. All transactions and data are encrypted. Our payment procedure is 100% complied with E-commerce regulations.

A Quality Control Team checks all the hosts and only approves their listing on the website when it has confirmed that they meet all the required standards.In this way we try to ensure that the guests will not face any unreliable host and they will be able to enjoy their stay to the maximum.In the very rare case that you encounter an unpleasant experience, the TravelStaytion Support Team is always there to listen to you.Please contact us via email or call us and we will take all the actions needed, according to the terms and conditions of the policy.Moreover, since the host will receive your payment in 24 hours only after your check-in, you are protected in case that something goes wrong.Just keep in mind that you need to state your possible complain within 24 hours.

If you notice any suspicious behaviour on our website, please get in touch as soon as possible by contacting us on:  +44 (0)20 3624 0359 from 9:00AM till 18:00PM alternatively you can contact us via email: info@travelstaytion.com.

The amount which will be refunded to the guest depends on the cancellation policy that has been selected by the host for their property. Please keep in mind that the refundable amount does not includes additional fees like cleaning fees and security deposits which are only payable at the point of arrival.

Travelstaytion charges a admin fee off 15% on all properties listed on our website.
Please note that this charge is not refundable.

At Travelstaytion we have three different cancellation policies, flexible/moderate/strict.

Below you can find more details about these three cancellation policies.


FLEXIBLE

In case of a cancellation up to 2 weeks prior to the arrival date (check-in) the full amount of the booking will be refunded to the guest.
In case of a cancellation up to 1 week prior to the arrival date (check-in), 50% of the booking amount will be refunded to the guest.
All cancellations must take place by 12:00AM Central European Time (CET), on the appropriate day.

MODERATE

In case of a cancellation up to 1 month prior to the arrival date (check-in) the full amount of the booking will be refunded to the guest.
In case of a cancellation up to 2 weeks prior to the arrival date (check-in), 50% of the booking amount will be refunded to the guest.
All cancellations must take place by 12:00AM Central European Time (CET), on the appropriate day.

STRICT

In the case of a cancellation up to 2 months prior to the arrival date (check-in) the full amount of the booking will be refunded to the guest.
In the case of a cancellation up to 1 month prior to the arrival date (check-in), 50% of the booking amount will be refunded to the guest.
All cancellations must take place by 12:00AM Central European Time (CET), on the appropriate day.

If there is no common language spoken, we recommend that you use an online translators tool such us Google Translator, which is a free online language translation tool that translates passages to other languages.
If you have more questions, or our answer is not enough, please contact TravelStaytion support team via email(support@travelstaytion.com) or call us on +44(0)203 589 8 273 we are always happy to give you information and help you. You can also check the FAQ section for Guests and Hosts where you can find more specific questions and answers.
On the top right of every page it says 'ADD YOUR SPACE', click there .Now you need to fill in all the necessary details for your property. Go on with the following steps and very soon you will be ready.
NO, it is absolutely free to list your properties.
Of course, there is no limit. The more properties you add the best for you.
The description of your property is your way to make it attractive to guests. Let them know why they should book it, and why they should rent it for their holidays. Try to be very accurate and include as many details as you can. It is important for the guests to be very well informed about the situation of your property and the utilities which are offered. Who knows more about your place than you do?
When you describe your property, try to be very accurate and include as many details as you can. It is important for the guests to be very well informed about the situation of your property and the utilities which are offered. Who knows more about your place than you do? Let the guests know why they would like to live there. Highlight what makes your home unique. Why do you like staying there? SHARE IT!
Of course they are! It is your way to make your property attractive to guests and get many reservations. By describing it accurately and uploading nice photos, you let the guests know how exactly it looks like. In this way they can be sure about their choice and make a sensible reservation. You have the chance to highlight what makes your home unique. Why do you like staying there? SHARE IT! SHOW IT!
The process to list, describe and upload photos of your property is very simple. All our forms are very friendly to the user so we do not expect you to face any difficulty. In case that experience any problem or you have troubles to complete the process , please do not hesitate to contact the TravelStaytion Support Team via email(support@travelstaytion.com) or call us on ++44(0)203 589 8 273.We are always there to help you.
It is your way to make your property attractive to guests and get many reservations. By uploading nice photos, you let the guests know how exactly it looks like. In this way they can be sure about their choice and make a sensible reservation. You have the chance to highlight what makes your home unique. Why do you like staying there? SHOW IT!
It can happen that your exact street address is not recognized. In this case please try to type your zip code and the name of your area or city. I f it is still not working please contact the TravelStaytion Support Team via email(support@travelstaytion.com) or call on +44(0)203 589 8 273, and we will fix it for you.
The calendar is very useful for organizing your reservations. It helps to have a very good overview of the availability of your property/properties. In this way you avoid denying reservation requests made for unavailable dates, which influences your listing's position in the search results.
If you go to the DASHBOARD menu, you need to select the HOSTING option. Then under the 'managing my listings' you can find the calendar. If you click on it you will be able to view the days of each month. By clicking on the date that you want, you get a menu and you can set your property as available, booked or select among the options. If you have more than one listings, please choose the listing of which you want to view the calendar, from the list on the top right.
We recommend you to keep your calendar as updated as possible. It is advisable to do this in order to avoid requests for unavailable dates.
You do not have to upload your photo if you do not feel comfortable with this. We recommend it, as it helps the guests feel familiar with you. But of course it is not mandatory.
TravelStaytion's Quality Control Team checks all the hosts and make their listings available for search only when it is sure that they meet all the requirement standards. In this way we try to secure that the guests will not face any unreliable host and they will be able to enjoy their stay in the maximum. This check can take few days, so it is not possible your property to appear automatically in the search results.
The first page displays the most popular properties according to the number of reservations. If you want to improve your rank, try to reply to all enquiries and accept more reservation requests.
You can easily increase your reservations. Have a look to the following tips.
-Add many quality photos for an impressive image.
-Keep your calendar up to date.
-Have prices lower than the market rate.
-Respond quickly to the enquiries and reservation requests that you receive.
No. TravelStaytion displays the exact address of your property limited to the street name. We do this in order to secure your privacy and safety. The full address will be announced to the guest after the confirmation of their reservation.
This happens in order to secure your privacy and safety. The full address and contact details will be announced to the guest after the confirmation of their reservation.
In order to make changes to your listings, you need to select the edit listing option from the 'manage my listings' sector from your 'hosting' account.
If you want to delete your listing, you cannot do it by yourself. You will need to contact TravelStaytion Support Team via email(support@travelstaytion.com) or call us on +44(0)203 589 8 273 and we will delete it. Nevertheless you can hide it from the search results. The “hide” option is located in the “manage my listings” section from your “hosting” account. It is the red button on the right side of each listing.
No there is not any charge policy. The selected prices depend on you. We advise you to check some other listings in your area, similar to yours in order to get some ideas about the market. If you are a new host it will be better for you to charge 25%-50% less than the market rate, in this way you will make your property more competitive and you will get more reservations.
Yes, hosts are welcome to follow any charge policy that they wish. They can modify their prices according the supply and demand of the market.
Yes. You can charge a cleaning if you want to.The cleaning fee is located in “additional costs” which can be found in the “Pricing & Terms“sector under the Edit my listings option from the Hosting menu.
Yes you can ask for a deposit, but TravelStaytion has nothing to do with it. The transaction cannot be processed through the website, you need to arrange it privately with your guest. Just keep in mind that you should mention it in your description.
There is no time limit for the hosts to respond to the availability requests but we advise you to respond as soon as possible.
There is a time limit up to 24 hours for the hosts to accept or not the reservation requests, however it is even better and we advise you to respond as soon as possible. Avoid letting a reservation request expiring, as it is a very bad experience for the guest.
Yes you can reject a reservation request but only in case that your property has been booked from another guest, after you accepted the guest's availability enquiry. Try to avoid these incidents by checking carefully the dates before accepting availability enquiries.
In case of a cancelation by guests, there should be a refund. The amount which will be refunded to the guest depends on the cancelation policy that has been selected by the hosts for their properties. Please keep in mind that the refundable amount includes additional fees like cleaning fees and deposit but EXCLUDES TravelStaytion’s fees. In any case TravelStaytion’s  fee is not refundable. There are three different cancellation policies, the flexible, the moderate and the strict one. Below you can find more details about these three cancelation policies.

FLEXIBLE

In case of a cancelation up to 2 weeks prior to the arrival date (check-in) the full amount of the booking will be refunded to the guest.

In case of a cancelation up to 1 week prior to the arrival date (check-in), 50% of the booking amount will be refunded to the guest.

All cancellations must take place by 12midday Central European Time (CET), on the appropriate day.

MODERATE

In case of a cancelation up to 1 month prior to the arrival date (check-in) the full amount of the booking will be refunded to the guest.

In case of a cancelation up to 2 weeks prior to the arrival date (check-in), 50% of the booking amount will be refunded to the guest.

All cancellations must take place by 12midday Central European Time (CET), on the appropriate day.

STRICT

In case of a cancelation up to 2 months prior to the arrival date (check-in) the full amount of the booking will be refunded to the guest.

In case of a cancelation up to 1 month prior to the arrival date (check-in), 50% of the booking amount will be refunded to the guest.

All cancellations must take place by 12midday Central European Time (CET), on the appropriate day.

If a guest cancels his/her reservation you will get refunded according to the selected cancelation policy. In this case we advise you to check the cancelation policy page, or contact the TravelStaytion Support Team via email (support@travelstaytion.com) or call us on +44(0)203 589 8 273.
You should not cancel any reservation. Your guests have planned everything and they are ready to start their holidays. If you cancel, they will need to search all over again, with the possibility not to find something. In case that you cannot avoid the cancelation for reasons beyond your control, please contact the TravelStaytion Support team via email(support@travelstaytion.com), or call us on +44(0)203 589 8 273 then, you will be asked to contact the guest and explain in detail the reasons that you had to cancel their reservation. Please keep in mind that TravelStaytion has the right to penalize the host according to the cancelation policy.
The payment is released within two business days after the planned check in date of your guest.
It is for security reasons. The only way to pay is through TravelStaytion's payment system. After your booking request has been confirmed by the host you will need to pay the full amount for your stay online through TravelStaytion's payment system. Never agree to pay without using TravelStaytion's payment system. Do not accept to transfer money to the hosts in any other way apart from the website. If any of the hosts ask you to do this, please contact us via email(support@travelstaytion.com) or call us on +44(0)203 589 8 273 in order to get in touch with them and explain how the payment processing works.
IBAN means International Bank Account Number and BIC/SWIFT means Bank Identifier Code. You can find both numbers on your bank statements.
Additional fees are fees that are not included in the total price paid by the guests when they book. These fees can be cleaning, damage deposit and late checkout. Regarding the additional fees the guest will need to arrange the payment with the host by himself, not with Travelstaytion. It has to be clear in the description if these fees are included in the total price or not.
The cleaning fee can be an extra cost or may be included in the total price. In case that it is an extra cost you can collect it at the check in time.
The deposit fee cannot be processed through the website. Guests and hosts have to arrange it by themselves and agree on it. The deposit is most likely paid in the local currency at the arrival time. We recommend to the hosts to state the amount of the deposit as long as the payment details in the description section. Deposit should be fully refunded as long as there is no damage to the property. For further details and clarifications, ask the host directly.
In this very rare case, please try to contact your guest. Try to call him/her in order to find out what has happened. Maybe it is just a delay. If you cannot reach him/her please contact immediately the TravelStaytion Support Team via or call us and we will take care of it. In the worst case scenario you will get refunded according to the selected cancelation policy. Please check the cancelation policy page.
The exchange of the keys depends on. We recommend you to exchange in person, as it is safe and the guests will like that you met them to let them in, help them and give them tips about the area. But of course it is normal that you are not always able to meet you guests. In this case you need to find another solution, like asking from somebody else to give the keys on behalf of you.
Once a guest has stayed in your property, TravelStaytion team will send him an email, asking for his/her feedback. We encourage guests to leave reviews. Only guests that have stayed in a property can leave a review.
In order to get good reviews it is important to provide a high quality service to your guests. We suggest you to pay attention to have an accurate description of your property and impressive photos as well. Make sure that your calendar is always up to date and that you respond quickly to availability enquiries and booking requests. Help your guests with the check in process and provide them with the necessary information about the property and the area. Make your guest feel comfortable and safe. If you pay attention to these, the guests will be happy to leave a good review.
Use the reviews like feedback. Read them carefully, learn from them and make improvements. In this way you can see what the guests did not like and adjust the provided service to guests' needs. We encourage you to respond to the reviews in order to express your point of view on the problem as well. In this way future guests will be able to hear both sides and decide more objectively. If you think that a review is very unfair, please do not hesitate to contact the Travel Staytion Support team via email(support@travelstaytion.com) or call on +44(0)203 589 8 273.
On the top left of the home page is a search engine, type your preferred destination into the first search box, fill in the dates that you would like to be accommodated and the number of people you travel with, click the search button and you are ready to see a list with all the available properties.
After you have searched and have found the property that you are interested in (see the previous question), please click on the property (on the picture or the description). Then a new page will appear. In this page you can find every single detail of the property. Please check all the options from the menu (description, sleeping arrangements, amenities and rules). On the right side of the page, below the host's picture you can find a brief of the most important details of the property. Check this as well please.
After you have searched and have found the property that you are interested in (see the previous question), please click on the property (on the picture or the description). Then a new page will appear. In this page you can find every single detail of the property. Please check all the options from the menu (description, sleeping arrangements, amenities and rules). On the right side of the page, below the host's picture you can find a brief of the most important details of the property. Check this as well please.
If a property does not have any reviews it is not bad. It does not mean that it is not a good property and therefore you should not lose your interest in it. It may be because the property is quite new in TravelStaytion and has not had any reservations yet. Many properties are listed in TravelStaytion everyday so it is normal that some of them not to have any reviews. Actually these new properties can be much cheaper than others with many reviews.
This is happening in order to protect hosts' privacy until your booking request has been accepted and confirmed. After this point you will get the full address of the property.
After you have signed in, you can message the host for any possible questions that you may want to ask. Go to the page with the details of the property that you are interested in and below the host's picture there is a Contact Me option. In this way you can easily reach the host for any possible questions. You can check the hosts' answers using your inbox. Although we really encourage the communication between you and the host, please keep in mind that you should never exchange any contact details, like phone numbers and email addresses.
Start searching on TravelStaytion by entering your destination, dates, and number of guests in the search 'engine'. Click on the search button and you will get all the listings that are available according to your criteria (dates, guests). On any listing's page, you can also look at the calendar to check a listing for its availability. We always advice all hosts to keep their calendars up-to-date, but this is not always the case so we strongly recommend you to message the host by clicking the Contact Me button on the right side of the listing's page.
The price that each host charges, depends on the supply and demand, so during peak seasons it is reasonable that hosts will increase their prices.
After you have decided which property you want to book from the search list, you need to click on it (on the picture or the description). Then a new page will appear. In this page you can find all the property details. On the right side of the page there is the TravelStaytion search engine. Fill in all the necessary details, check in, check out date and the number of guests and press the ENQUIRE blue button. By pushing the ENQUIRE button you send the availability enquiry. Now you have to wait for host's response, if he confirms your availability enquiry you can go on with the reservation request.
There is no time limit for the hosts to respond to the availability requests but we advice them to respond as soon as possible. You can contact us via email(support@travelstaytion.com) or call us on +44(0)203 589 8 273 in case that it takes too long to the host to respond to your request. For this reason we suggest you to find many properties that you like and send availability enquiry for each of them. In this way you will increase the chance to get positive responses within your possible deadline.
After your availability request is confirmed you will receive an email stating the confirmation and providing you with a reservation link. You can now make a reservation request by clicking on the reservation link in your email or the reservation button in your TravelStaytion account. You will also need to provide your personal and payment details. Do not wait too long to reserve the property as it is still available to other guests.
This can happen if the property is not available for the dates that you have requested. In this case please search for other properties. For this reason we suggest you to find many properties that you like and send availability enquiry for each of them. In this way you will increase the chance to get positive responses.
We recommend to our hosts to keep their calendars up to date and respond to all the availability enquiries as soon as possible, but if this happens it will take them a long time. For this reason we suggest you to find several properties that you like and send availability enquiry for each of them. In this way you will increase the chance to get positive responses within the time limit that you may have.
There is a time limit up to 24 hours for the hosts to accept or not the reservation requests, however it is even better and we advice them to respond as soon as possible.
Then you need to find an alternative option. Keep on searching for properties that match your criteria.
We recommend to our hosts to keep their calendars up to date and respond to their requests as soon as possible. There is a time frame of 24 hours for the hosts to accept or decline your reservation request. In case that your reservation request was neither accepted nor declined within 24 hours, then the reservation will expire. After this time, you are free again to search and book a new property. Of course you are not charged when you request a reservation, you will be charged only after the reservation is confirmed.
In case of a cancelation by guests, there should be a refund. The amount which will be refunded to the guest depends on the cancelation policy that has been selected by the hosts for their properties. Please keep in mind that the refundable amount includes additional fees like cleaning fees and deposit but EXCLUDES TravelStaytion’s fees. In any case TravelStaytion’s  fee is not refundable. There are three different cancellation policies, the flexible, the moderate and the strict one. Below you can find more details about these three cancelation policies.

FLEXIBLE

In case of a cancelation up to 2 weeks prior to the arrival date (check-in) the full amount of the booking will be refunded to the guest.

In case of a cancelation up to 1 week prior to the arrival date (check-in), 50% of the booking amount will be refunded to the guest.

All cancellations must take place by 12midday Central European Time (CET), on the appropriate day.

MODERATE

In case of a cancelation up to 1 month prior to the arrival date (check-in) the full amount of the booking will be refunded to the guest.

In case of a cancelation up to 2 weeks prior to the arrival date (check-in), 50% of the booking amount will be refunded to the guest.

All cancellations must take place by 12midday Central European Time (CET), on the appropriate day.

STRICT

In case of a cancelation up to 2 months prior to the arrival date (check-in) the full amount of the booking will be refunded to the guest.

In case of a cancelation up to 1 month prior to the arrival date (check-in), 50% of the booking amount will be refunded to the guest.

All cancellations must take place by 12midday Central European Time (CET), on the appropriate day.

In this case please contact immediately the TravelStaytion Support team via email(support@travelstaytion.com) or call us on +44(0)203 589 8 273. We are always there to help you. Please let us know and we will cancel the reservation for you.
In this case please contact immediately the TravelStaytion Support team via email(support@travelstaytion.com) or call us on +44(0)203 589 8 273. We will do our best to find you alternative accommodation.
When your refund has been processed you will receive an email. The timing for the refund mostly depends on each card provider but usually it should take 3 to 5 business days.
This can happen when the property you are interested in is not available. In this case, if the host is managing more properties, he/she is welcome to suggest alternative options that maybe interesting for you. In case that you experience something like this, it is not bad. We encourage you to be flexible and discuss the alternative options with the host.
This can happen when the property you are interested in is not available for the full period that you requested. In case that you experience something like this, it is not bad. We encourage you to be flexible and discuss the alternative options with the host.
With the confirmation of your reservation you agree with the host for the specific facilities which were mentioned in the description. You have agreed to be accommodated for a specific period of time and you have stated the number of guests that you are travelling with. If something has changed and you wish to request some changes, you need to contact your host immediately and find out if your request is possible or not. We encourage you to ask for alternative options as well. Please keep in mind that there will be different charges.
In order to avoid cases like the one described above, please try to contact your host right away after your reservation has been confirmed. After the confirmation both parties (guest and host) will receive an email with the contact details of each other. If the guest does not respond please contact the TravelStaytion Support Team via email(support@travelstaytion.com) or call us on +44(0)203 589 8 273 and we will find a solution for you.
After the host will accept and confirm your reservation request, you will receive each other's contact details (full name, address, phone number, email). For further information you can both contact each other.
If you find a property that is still available, of course you can reserve it. We encourage you to send availability enquiry and wait in order to go on with the reservation request. Then it depends on the host, how fast he/she will be proceeding.
After your booking request has been confirmed by the host you will need to pay the full amount for your stay online, through TravelStaytion's payment system. Never agree to pay without using TravelStaytion's payment system. Do not accept to transfer money to the hosts in any other way apart from the website. If any of the hosts ask you for this, please contact us via email(support@travelstaytion.com) or call us on +44(0)203 589 8 273 in order to get in touch with them and explain how the payment processing works.
No, the only way to pay is through TravelStaytion's payment system. After your booking request has been confirmed by the host you will need to pay the full amount for your stay online, through TravelStaytion's payment system. Never agree to pay without using TravelStaytion's payment system. Do not accept to transfer money to the hosts in any other way apart from the website. If any of the hosts ask you for this, please contact us via email(support@travelstaytion.com) or call us on +44(0)203 589 8 273 in order to get in touch with them and explain how the payment processing works.
It is the safest way. For security reasons we do not allow any other way of payment. After you pay via our secure payment system, we hold the money until two business days after your planned check-in date to make sure your check-in was successful. If something goes wrong please contact us immediately, and in any case within 24 hours of your arrival, so we can take the appropriate action. You can contact us via email(support@travelstaytion.com) or call us on +44(0)203 589 8 273.
Please deny. The only possible way to pay is through TravelStaytion's payment system. After your booking request has been confirmed by the host you will need to pay the full amount for your stay online through TravelStaytion's payment system. Do not accept to transfer money to the hosts in any other way apart from the website. If any of the hosts ask you to do this, please contact us via email(support@travelstaytion.com) or call us on +44(0)203 589 8 273 in order to get in touch with them and explain how the payment processing works.
Yes. We use the latest technology for the payment process which ensures safety. All the information regarding financial transactions, like billing details is encrypted. There is no danger. Our payment systems are absolutely secure.
We accept payments mostly with credit and debit cards. For more details please, check booking terms.
The currency for the payments can be Pounds Sterling (GBP), Euros and US Dollars. You can also use a currency conversion option in our site.
On the top right of each page there is an option referring to the currency. This indicates the currency that you are currently viewing. To see other currency options, click there and choose from the list.
After your booking request has been confirmed by the host you will need to pay the full amount for your stay online, through TravelStaytion's payment system. Never agree to pay without using TravelStaytion's payment system. Do not accept to transfer money to the hosts in any other way apart from the website. If any of the hosts ask you for this, please contact us via email(support@travelstaytion.com) or call us on +44(0)203 589 8 273 in order to get in touch with them and explain how the payment processing works.
Additional fees are fees that are not included in the total price paid by the guests when they book. These fees can be cleaning, damage deposit and late checkout. Regarding the additional fees the guest will need to arrange the payment with the host by himself, not with Travelstaytion. It has to be clear in the description if these fees are included in the total price or not.
Yes, hosts are welcome to charge a cleaning fee. This can be an extra cost or may be included in the total price. If it is not clear in the description we encourage you to ask the host directly.
Yes, hosts are welcome to ask for a deposit, but it is something that cannot be processed through the website. Guests and hosts have to arrange it by themselves and agree on it. Your deposit should be fully refunded as long as there is no damage to the property. For further details and clarifications, ask the host directly.
Your deposit should be fully refunded as long as there is no damage to the property. For further details and clarifications, ask the host directly.
The deposit fee cannot be processed through the website. Guests and hosts have to arrange it by themselves and agree on it. The deposit is most likely paid in the local currency at the arrival time. We recommend to the hosts to state the amount of the deposit as long as the payment details in the description section. Deposit should be fully refunded as long as there is no damage to the property. For further details and clarifications, ask the host directly.
No. Your card will only be charged when your reservation request is confirmed.
The check in - check out procedure depends on the host. You need to contact your host in order to get all the necessary information about the property (directions) and what do you have to do in order to check in. Just contact your host prior to your arrival time and he will explain everything.
The check in-check out time depends on the host. Contact your host prior to the arrival date in order to agree your check in time. Before you leave the property you will also be informed about the check-out time. The check in-check out time can be negotiated and agreed with the host.
In this case inform your host about your delay. You already have his/her contact details so let him/her know about your possible arrival time.
This will be agreed and arranged with the host. Contact him'her prior to your arrival date in order to arrange that as well as the check in time and the meeting point.
This will be agreed and arranged with the host. After you check in the property, your host will let you know all the important details for a pleasant stay and of course how and when do you have to return the keys.
This is unlikely to happen as TravelStaytion's Quality Control Team checks all the hosts in order to make sure that everything will run smoothly. In this very rare case, please try to contact your host. Try to call him/her in order to find out what has happened. Maybe it is just a delay. If you cannot reach your host please contact immediately (within 24 hours) the TravelStaytion Support Team via email(support@travelstaytion.com) or call us on +44(0)203 589 8 273 and we will take care of it. In the worst case scenario the full amount of your payment will be refund in your account. But please keep in mind that you have to state the incident within 24 hours.
In that case please do not hesitate to contact us via email or call TravelStaytion customer Support Team. We are always there to listen carefully to your complaints and evaluate the situation. If indeed the provided accommodation does not meet the description then we will take the needed action according to the terms and conditions policy.
First of all try to contact your host State your problem and ask him/her for possible solutions. If you cannot reach an agreement and the provided accommodation does not meet the description expectations, then please contact the TravelStaytion customer Support Team via email(support@travelstaytion.com) or call us on +44(0)203 589 8 273.
After the end of your stay in a property, the TravelStaytion team will ask you for feedback, by sending you an email. Only guests that have booked, stayed and paid for their stay through TravelStaytion are allowed to leave reviews. In that way we assure that all the reviews are from real guests.